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Case studies · Logistics

From spreadsheet chaos to integrated order processing

Three systems, countless spreadsheets and manual hand-offs – until an outside view revealed where the real bottleneck was.

Client
Mid-sized logistics provider
Industry
Logistics
Duration
6 months

Results

Challenge

Orders arrived by email, were maintained in spreadsheets and manually transferred into ERP and transport management. Errors and follow-up questions cost hours every day.

The outside view

The software was not the problem. Missing ownership of master data and a process that had grown around system boundaries were.

Starting point

The company had grown rapidly – its order processing had not. Every department kept its own lists, data quality dropped, and new employees needed weeks to learn the informal rules.

The outside view

A few workshops made it clear: the existing systems could do far more than they were used for. The bottleneck was unclear ownership and a process that worked around system boundaries instead of bridging them.

Result

With a clear target process, binding data ownership and a lean interface, order processing now runs end to end – traceable, faster and with noticeably fewer errors.

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